Public Service Ambassador (Fresno Center)(On-site)

The University of California, Merced is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is $20.53 - $26.28. The budgeted hourly range that the University reasonably expects to pay for this position is Step 1: $20.53/hr.

Initial applicant review will begin on or around September 19, 2024. Posting will remain open until filled.

This union position is represented by the bargaining unit AFSCME: Service - SX.

Remote/Hybrid eligibility: This position is fully on-site.

The University of California, Merced, is the newest of the University of California system's 10 campuses and the first American research university built in the 21st century. With more than 9,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities for highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design and supports the economic development of Merced and the region.

The Merced 2020 Project, a $1.3 billion public-private partnership unprecedented in higher education and completed in 2020, nearly doubled the physical capacity of the campus, enhancing academic distinction, student success and research excellence. UC Merced also operates the Downtown Campus Center, a $33 million, three-story administrative building located in the heart of Merced.

The university's mission of educational excellence and rigorous inquiry is powered by three schools and numerous research institutes and centers that seek scientific and social solutions for the Valley, California and the world. In partnership with UC San Francisco, UC Merced is preparing the way for a rigorous medical education program.

The course of UC Merced's evolution is piloted by a long-range strategic plan. Enacted in 2021, the 10-year blueprint is guiding how the values of equity and justice influence our pathway to earning Carnegie R1 research status, growing enrollment, upholding our identity as a minority-serving institution, and operationalizing how commitments to equity, diversity and inclusion are enacted in each campus unit.

Under the direction of a public safety team supervisor, maintain security and proactively work to deter crime, respond to incidents, and/or policy violations within the assigned job sites on the main UC Merced campus and/or campus properties. Conducts random and specific routine foot and/or vehicle patrol throughout job site. Secure buildings and properties to prevent unauthorized entry, vandalism, theft, and threats. Assist and support police staff in areas of crowd control, traffic control and access control. Monitor CCTV equipment and report malfunctions.

Assist with shift coverage during emergencies or unplanned assignments such as flooding, fire watch, hazardous material perimeter, University housing leasing contracts off campus, etc. Provide general information and assistance to staff, visitors, and official guests.

Assist emergency medical personnel as needed during emergency response. Prepare various written reports. Conduct an appropriate level of investigation and/or documentation on activities or incidents.

Provide tier response services as structured by UCM in accordance with the University of California Office of the President (UCOP) campus safety plan, as defined in Section 2 Holistic, Inclusive and Tiered Response Services. This position will require responding to calls the campus deems as appropriate in lieu of a sworn police officer response.

KEY RESPONSIBILITIES

PREVENTION

• Maintain security and proactively work to deter crime or policy violations within the assigned job site.
• Provide high visibility uniformed patrols on foot, bicycle, and/or other approved/assigned means
• Work variable shifts as needed to ensure public safety.
• Conduct random and specific foot, bike, golf-cart, and/or vehicle patrol throughout the assigned job site.
• Secure buildings and properties to prevent unauthorized entry, access, vandalism, etc.
• Check doors, windows, lighting, respond to alarms and check locks to ensure their proper working condition and report deficiencies.
• Identify potentially hazardous conditions and security deficiencies, report them and when possible, take appropriate steps to mitigate loss/injuries.
• Provide safety escorts for employees, students, visitors as requested
• Monitor CCTV equipment and report malfunction

SERVICE AND ASSISTANCE

• Provide general information and assistance to students, staff, faculty as needed
• Assist official guests and dignitaries as assigned.
• Assist emergency responders as directed and needed for public safety
• Assist and support police staff in crowd control, traffic control, access control, public safety information marketing, conduct safety related presentations, public speaking.
• Direct traffic, provide directed crowd control, provide first-aid level emergency care according to policy and training.
• Develop and promote safety programs to increase safety awareness around general and specific topics.
• Conduct presentations on safety, tier response, campus safety, etc.
• Be available to work university events as needed for public safety.
• Participate in a campus tier response team at a level appropriate to the position level and training.
• Respond to unlock doors for staff, faculty, and events.
• Respond to alarm calls and assists in evacuation as needed sits/participate in appropriate committees.

REPORTS

• Prepare routine reports, shift reports/document, appropriate legal paperwork to document incidents, events, security deficiencies, and service requests.
• Prepare incident reports in cases such as fire, crime, hazards, emergencies, and incidents of significance.
• Make referrals to campus resources for victims, survivors, and visitors seeking help and/or assistance.
• Captures and produces statistical information as directed necessary to comply with CSP, campus inquires, DOJ, policy, etc.
• Communicate through the chain of command all matters of concern, irregularities of University Policies and Procedures, and emergencies.

OTHER

• Respond to and work at other UC Campuses or locations throughout the state as directed for university-wide mutual aid.
• Testify in legal proceeds as directed by court or university request
• Other duties/responsibilities as assigned
• Attend and successfully complete assigned trainings
• Attend trainings appropriate to the role, position, and responsibilities
• All other duties as assigned

EDUCATION and REQUIREMENTS

• High school diploma and/or equivalent certification/experience/training.
• Valid CA Driver's License.

CRITICAL KNOWLEDGE AND SKILLS

• Able to Work Outside
• Ability to work under extreme pressure.
• Good written communication skills
• Ability to effectively convey information to others
• Proficient in basic computer skills.

Background check required.

How to Apply:
An online application is required for each position to apply.The University of California, Merced is aware that some web-based application processes may be cumbersome for differently abled applicants. Where appropriate, alternative accommodations will be provided. For applicants with disabilities who need additional assistance using TAM, or reasonable accommodations during the interview or search process, please contact ucmjobs@ucmerced.edu.

Equal Employment Opportunity:
The University of California, Merced is an Equal Opportunity/Affirmative Action employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship, sex, age, marital status, sexual orientation, gender identity or expression, disability, pregnancy, or status as a disabled veteran or Vietnam-era veteran, or other protected categories covered by the UC Nondiscrimination and Affirmative Action Policy. UC Merced intentionally promotes and maintains a discrimination- and harassment-free workplace by demonstrating it neither condones nor tolerates employment practices that discriminate against or harass any person or specific group of persons on the basis listed above. We seek candidates who will support our vision to cultivate a vibrant, equity-minded, inclusive excellence university community. When applying to UC Merced, we strongly encourage you to reflect on our Principles of Community and our 2021 strategic plan.

Vaccination Program Policy:

As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is 14 days after their first date of employment.

Smoke and Tobacco Free Policy:
The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E-Verify:
All employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

Pay, Benefits & Work Schedule:
For information on the comprehensive benefits package offered by the University of California visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/

This position is eligible for the UC Merced Employee Referral Program (ERP). If you were referred by a UC Merced employee, please identify that employee by name in your application as follows:

Step 5 of 7 Referrals

How did you hear about the job? (select) "other"

Additional information? (select) "other"

Specific Referral Source? (write in) first and last name of referring employee

Referring employee MUST be named on application for eligibility.