Regional Technical Services Manager

Sealed Air
United States, Minnesota, Minneapolis
Nov 20, 2024
Regional Technical Services Manager LOCATION: Minneapolis, MN, US St. Paul, MN, US REQ ID: 49324 If you are a current employee click here to apply. Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Westrive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Airgenerated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit www.sealedair.com. Position Summary Lead and manage technical service of the company's food equipment platforms within the defined geographical area. Ensure consistent, profitable growth in equipment part sales and service revenues. The main responsibilities are to manage the service personnel in their work to provide technical service and support to Sealed Air customers on equipment that runs our film, bags and other materials (consumables). Job Description Manage Technical Service Reps (TSR's) within region. Help them grow sales and protect SEE business interest (7-12 employees depending on the region). Work with and Support Sealed Air (SEE) Sales teams in driving new sales opportunities through the selling of equipment, parts, services, and customer projects. Establish, communicate, implement, and track TSR performance objectives. Special emphasis is placed on providing clear direction on expectations, performance accountability, and efficiency performance results. Provide team and individual coaching activities to ensure all personnel are performing as required. Establish, communicate, and manage the team / individual goal development process to ensure team and individual performance and professional growth objectives are met. Manage all cost / profitability / budget activities in accordance with the annual business plan to ensure the actual results meet or exceed the stated objectives and guidelines. Support innovative existing solutions for customers in your region to optimize operational efficiency and product protection Develop requirements for service levels by developing a service strategy to assure they are in line with local and national service standards. Promote multiple cross-product opportunities and projects. Interact with national and regional sales, distributors, manufacturing, marketing, sales coordinators and customer service to enable an appropriate level of customer support. Coordinate equipment installs with your team of technical service reps (TSR) and with other regional TSR's to insure efficient use of resources and labor. Track and communicate issues with customers in your region. Work with engineering, marketing and the local Sales team to find innovative solutions to the issues. Develop strategies on service levels for all Customers and coordinate these strategies with other regional and national directives and/or plans. Develop metrics to monitor the success of your regional service strategies for all customers and programs. Identify and communicate with local customer contacts on your teams' service objectives, strategies, and accomplishments. Work with marketing to provide feedback on markets, sales trends and customer feedback to assist in the building of the Sealed Air brand. Qualifications BA/BS Degree; MBS preferred 3+ years of experience in people or project management 3+ years of MS Office Suite 2+ years of Distribution sales Valid Driver's License Ability to travel 50-60% (3 days per week) ADDITIONAL QUALIFICATIONS: Strong set of ethics and values, integrity and trust Results driven. Performance Management. Ability to make tough decisions Exude Executive Presence Model Leadership behaviors Strong business acumen with a drive to achieve results Excellent presentation and communication skills (all levels) Customer focus / working knowledge with management of corporate strategic accounts Strong organizational skills Organizational credibility * Inspired leadership: a demonstrated ability to coach & lead through others to get results. Effective at working with others to achieve shared goals in a matrix structure. * Project Management: ability to coordinate and drive a number of initiatives in a dynamic and often ambiguous environment. Uses process and pragmatism to maintain prioritization and alignment in terms of executing work. Requisition id:49324 Relocation:No Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws. Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com. LINK1 MON1 WHY WORK AT SEALED AIR?* It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise. Corporate sustainability. It's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate. Customer Success. Meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values. Leaving our communities better than we found them through dedication of time, talent and resources. Nearest Major Market: Minneapolis Job Segment: Supply Chain Manager, Marketing Manager, Regional Manager, Supply Chain, IT Manager, Operations, Marketing, Management, Technology