Customer Implementation Specialist & Data Analyst

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

At CareDx, we're dedicated to delivering innovative, life-changing solutions for transplant patients and their caregivers. As a CustomerImplementation Specialist & Data Analyst, you'll play a critical role in driving the success of our digital solutions, serving as a trusted partner to our clients, and ensuring seamless implementation and adoption of our services.

This role is perfect for someone who thrives on collaboration, problem-solving, and making a meaningful impact in healthcare IT. You'll lead key projects, optimize processes, and serve as the main point of contact for clients-helping them achieve their goals while advancing our mission to improve patient outcomes.

Responsibilities:

• Build Trusted Client Relationships Act as the primary liaison for clients, understanding their needs and delivering tailored solutions that drive satisfaction and success.
• Lead Seamless Implementations Manage end-to-end implementation plans, ensuring deliverables are met on time and exceed client expectations.
• Optimize and Report on Data Analyze and refine processes, create data reports, and leverage insights to enhance decision-making for both clients and internal teams.
• Drive Team Collaboration Partner closely with Software Engineering, Product Management, and Field Teams to deliver high-quality solutions and ensure alignment across all stakeholders.
• Deliver Value to Clients and Teams Oversee go-live processes, support upgrades, and contribute to internal process improvements to elevate client experiences.
• Manage client requests, set expectations, and provide regular updates.
• Collaborate on workflow discovery, requirements gathering, and process analysis.
• Facilitate team and client meetings to align on project goals and progress.
• Track and report key performance indicators (KPIs) for client portfolios.
• Support billing processes, milestone tracking, and SOX compliance.
• Deliver insights through advanced reporting tools like Tableau or BI Analytics.
• Identify and drive internal process improvements to enhance team efficiency.

Education & Experience:

Bachelor's degree or equivalent work experience in healthcare IT, with at least 3+ years in project or program management.

Skills:

• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong analytical capabilities with expertise in Tableau or BI Analytics.
• Excellent communication, problem-solving, and organizational skills.

Preferred Qualifications:

• Medical Experience in a hospital
• Knowledge of Transplant industry
• Experience in the medical field, ideally in a hospital or transplant environment.
• Familiarity with the transplant industry and its unique challenges.

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

**We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

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