Bilingual Customer Service Representative II

City of Garland
United States, Texas, Garland
200 North 5th Street (Show on map)
Nov 19, 2024
Summary Responsible for providing entry-level day-to-day administrative and business support to EWS Department and carrying out administrative responsibilities as established through departmental needs. Starting Salary: $19/hour Essential Duties and Responsibilities Process customer transactions utilizing specialized scale software. Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste. Conducts charge, check and cash customer transactions. Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety. Provide entry level day-to-day administrative and business support. Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel. Ensures customer compliance with facility rules and notifies supervisors of violations as necessary. Prepare and maintain office files, including office filing Collect and organize data to generate reports, presentations, and assist with research and projects. Maintain department accounting records including invoices, expenses and office supply orders. May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers. Minimum Qualifications High School Diploma or General Equivalency Diploma (G.E.D.) Up to 1 year related experience Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Preferred Qualifications Education/ Experience: Up to 1 year advanced study or training beyond the high school level 1-2 years administrative experience Knowledge, Skills & Abilities: Basic skills in PC and systems application Good customer service and telephone etiquette skills Good organizational skills Good oral and written communications skills Ability to multitask Ability to adapt to various working environments Ability to work independently and/or in a team environment Ability to work under close supervision Bilingual Licenses and Certifications Valid Class C Texas driver's license Physical Requirements / Work Environment The hours of operation at the Landfill Scale house are Monday through Friday 7:00AM - 5:30PM and Saturday 7:00AM - 3:00PM. Staff is rotated to work on some Saturdays.