Technical Engineering Support

EnerSys
life insurance, vision insurance, paid time off, paid holidays, 401(k)
United States, New York, Commack
Nov 19, 2024
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. What We're Offering Paid time off plus paid holidays Medical/dental/vision insurance plan Life insurance, short/longterm disability, tuitionreimbursement, flex spending, and employee stock purchase plan 401K plan Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training. Compensation Range:$69,900-$90,000 Compensation may vary based on applicant's work experience, education level, skill set, and/or location. Job Purpose Bren-Tronics is a global manufacturer of advanced portable power systems for military and industrial applications used by U.S., NATO, and military forces around the world. We invite you to join our elite team of engineers, technicians, sales, and support staff. We offer comprehensive benefits packages, competitive salaries, and a valued place with the world's leading supplier of military-grade batteries. The Technical Engineering Support professional play a critical role in bridging the gap between the technical aspects of a product or service and its sales. They provide technical expertise to the sales team and potential clients, aiding in the understanding and successful selling of complex technical products or services. We are looking for a talented individual to provide pre and post sales technical support for Customers, External Field Sales as well as Internal Sales team members. Essential Duties and Responsibilities Provide Sales Assistance and Collaborate with the sales team to provide technical support during the sales process. This includes assisting in presentations, demonstrations, and answering technical queries from clients or prospects. Support our customers by addressing technical inquiries from customers, providing guidance and support in the pre-sales and post-sales stages. Troubleshoot technical issues and provide solutions or escalate problems to appropriate teams if needed. Develop Product Knowledge through Interface with Engineering. Develop and maintain an in-depth understanding of the technical aspects, features, and functionalities of the products or services offered by the company. Scale through the Development of a knowledge-base of customer scenarios and solutions. Create technical documentation, guides, and training materials to help the sales team and customers better understand the products or services. Conduct training sessions for the sales team on new features or updates. Qualifications Minimum Qualifications Bachelor's degree in a relevant field (Engineering, Engineering Technology, etc.) Experience in a technical sales support or similar role. Strong technical knowledge and ability to understand products or services offered. Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences. Customer-focused approach with problem-solving abilities. Proficiency in relevant software and tools. Ability to manage multiple tasks simultaneously. Strong teamwork and collaboration skills. Knowledge of government/military preferred. General Job Requirements Must be able to stand for long periods of time EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled Know Your Rights Know Your Rights (Spanish) EEO is the Law Supplement Pay Transparency Nondiscrimination