Aftermarket Parts & Parcels Supervisor

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

As the Aftermarket/Parcels Supervisor (APS), you will coordinate with Order Entry, National Accounts, Customer Care, Purchasing, Planning, and Scheduling teams to ensure accurate and timely parts shipments to customers. This on-site role will manage a team of two and oversee order accuracy, delivery timeliness, and quality standards, while driving process improvements and maintaining a high-performance culture.

You Will:

• Document and standardize the customer parts fulfillment process.

• Lead and empower your team through continuous improvement initiatives, ensuring safety compliance and operational excellence.

• Conduct regular audits to ensure adherence to procedures and maintain safe, functional equipment.

• Foster a positive team culture through regular meetings, clear task assignments, and effective communication.

• Facilitate tier meetings and promote a culture of continuous improvement and proactive problem-solving.

• Implement cross-training initiatives and create a skills matrix to support team development.

• Provide ongoing performance feedback, including conducting quarterly and annual reviews.

• Develop visual aids and training materials to train associates.

• Design and execute a barcoding/scanner project within 12-24 months to enhance efficiency.

• Apply foundational Lean tools, such as WPS, 5-S, and quality control, to maintain a visually controlled and improvement-oriented workspace.

• Establish a culture of collaboration through regular tier and problem-solving meetings, coordinating support both within and outside the team.

• Engage employees to address challenges, develop solutions, and instill a mindset of continuous improvement, fostering the growth of a learning organization.

You Have:

• A minimum of a two-year associate degree.

• 3+ years of experience in parts logistics, with demonstrated process improvement achievements and increasing levels of responsibility.

• Experience managing the parts fulfillment process, from receiving to shipping, while ensuring quality and on-time delivery in coordination with various stakeholders.

• Proficiency in IT and MRP systems for effective inventory management, ensuring accurate parts availability, efficient ordering, and clear communication of delivery timelines.

• The ability to establish and maintain an inventory of aftermarket parts for efficient shipping of repeat SKUs.

• Experience in developing and reporting key performance indicators (KPIs) on a daily, weekly, monthly, and annual basis to measure and improve departmental success.

• Familiarity with post-order communications to support aftermarket customer needs.

• Proven experience leading small teams, with the ability to assess, develop, and motivate both individual and team capabilities.

• Knowledge of manufacturing processes, equipment, and components relevant to the department.

• Foundational leadership skills, including listening, problem-solving, planning, scheduling, and training, with a willingness to further develop supervisory and facilitation skills.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

Work in both office and manufacturing environment. May occasionally be required to perform job duties outside the typical office setting.

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.