Product Information Center Representative

Make an Impact!

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher's time and a student's learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?

McGraw Hill, the leading provider of digital and print educational materials is looking for a Product Information Center Representative for our K-12 division.

The Product Information Center team supports our K-12 sales team by serving as a central point of contact for all product questions. We work closely with our K-12 sales team to answer questions and resolve product inquiries they need to close a sale, support a customer or prepare for an opportunity.

This is a remote position open to applicants authorized to work for any employer within the United States.

What you will be doing:

• Researching product inquiries from our sales and other internal support teams. Product inquiries can cover a range of topics from questions about the curriculum, content, digital functionality, classroom implementation, available marketing collateral, feature requests, pricing and more.
• Collaborating with product, marketing, platform operations and support teams across the organization to develop responses for the sales team to use.
• Learning and maintaining a knowledge base of our products, processes and platforms as well as transferring this knowledge to other team members.
• Keep track of trends of types of inquiries coming from the sales field.
• Support sales tools for accessing our online platforms, setting up custom eCommerce sites, facilitating lifecycle management and maintaining documentation.

What you'll need to be successful:

• Experience and understanding of our industry and how educational products are sold and delivered.
• Demonstrated success with achieving service level expectations in fast paced environments.
• Strong computer literacy with the ability to learn new digital programs and tools quickly.
• Exceptional analytical, research, and problem-solving skills.
• Great writing and communication skills.
• Strong Microsoft Word and Excel skills.

Here's what we offer:

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts can contribute to the lives of millions.

The pay range for this position is between$35,000 - $50,000annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefits offerings.

McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.