Application Support Professional

The Application Support Professional is a key member of the team that supports research through providing administrative and IT services for multiple clinical research applications. Primary duties include IT application and health research study-specific support of several clinical research IT applications including REDCap, the OnCore Clinical Trial Management System (CTMS), Advarra Electronic Data Capture (EDC), and Florence eBinders.

A successful applicant will be responsive, a good problem solver, able to become an expert in several IT applications, highly organized, able to track multiple work streams, and work collaboratively with a wide variety of stakeholders. The position requires the ability to provide an exceptional level of service and superior human relation skills for key interactions with researchers, research staff, and administrators. The role offers qualified candidates opportunities to grow within the organization as their subject matter expertise increases.

The Application Support Professional reports to the CTMS Director. This position may currently work primarily remote, depending on state of residence, or may work in the office on-campus. There will be times this role will be expected to be available in the office for certain planned activities.

Primary Duties

Research Data Collection System Support and Services (60%)

• Provide exceptional tier-1 application support of REDCap and EDC systems. Routinely process support requests received via email and communicate with expert team members and end-users.
• Conduct routine application testing for weekly maintenance, and participate in validation testing of the REDCap & EDC system to ensure regulatory compliance upon.
• Provide live REDCap support and guidance for researchers and administrative staff during group office hours.
• Support the development of project-specific data capture forms in REDCap and EDC, as needed.
• Train study teams in the use of project-specific data capture forms.
• Assist with IT application documentation.
• Conduct additional administrative tasks associated with REDCap and EDC.

IT Application Support - Clinical Trial Management System (CTMS) and Electronic Regulator Binder (30%)

• Provision access accounts, following the guidance of the Application Support Analyst and in collaboration with the CTMS team.
• Provide routine and backup tier-1 support in collaboration with the Application Support Analyst and CTMS team. This work includes analyzing user requests and providing typically standard and occasionally unique IT application solutions.
• Document issue status and resolution in an issue tracking system.
• Backup the CTMS Study Administrator to provide standard OnCore protocol set up.
• Assist with testing and documentation during application upgrades.
• Assist with IT application documentation.

Other duties and special projects as assigned (10%)

• Serve as a subject matter expert on special projects.
• Assist in the implementations of new features, applications, or research areas.
• Attend team meetings.
• Provide additional backup staff support or services for OnCore, REDCap, eBinders, or EDC systems.
• Other duties as assigned.

All required qualifications must be documented on application materials.

Required

• BA/BS degree or a combination of education and related experience to equal at least 4 years.
• Ability and desire to provide exceptional customer service both promptly and at a high level of accuracy.
• Experience with web-based applications and comfortable troubleshooting problems with IT applications, including access and data entry.
• Demonstrated problem-solving abilities and analytical skills.

Preferred Qualifications

• Knowledge of scientific and medical concepts and terminology, or knowledge of clinical trial management operations.
• Experience using or supporting a clinical trial management system, electronic health record system, electronic data capture system, or a regulatory system.
• Experience following instructions for new processes and contributing to continued improvement of processes and workflows.
• Experience preparing training materials or training others on a system or process.

The University of Minnesota Clinical and Translational Science Institute (CTSI) mission is to accelerate and improve clinical and translational science research, education and improve health. CTSI provides consultation, training, support, and services to researchers and research teams across the translational continuum. CTSI is part of the national, NIH-funded Clinical Translational Science Award (CTSA) program/consortium that works together to improve the efficiency, quality, and impact of clinical and translational research and science.

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).