Patient Care Coordinator

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

The Susan Samueli Integrative Health Institute (SSIHI) is a part of UCI Health and the Susan & Henry College of Health Sciences. The Samueli Institute works to transform healthcare through the practice of integrative health by conducting rigorous research, promoting evidence-based treatment modalities, educating the public on well-being practices, providing individualized, patient-centered clinical care, and providing services to the community that focus on obtaining optimal health. SSIHI places an unwavering emphasis on patient care and recognizes that high-quality patient care is the cornerstone of SSIHI's commitment to supporting the wellbeing of patients. Through a dedicated, compassionate, and personalized approach, SSIHI is committed to ensuring patients feel supported throughout their care journey.

The Patient Care Coordinator will assist patients in the coordination of their care through scheduling appointments, serving as a liaison between patients and clinicians, facilitating communication, interpreting hospital policies, procedures, and services. The Patient Care Coordinator will also be responsible for various levels of patient satisfaction and issues, including but not limited to sensitive and complex matters.

The incumbent will also be responsible for meticulously tracking and coordinating patient visits and referrals, ensuring timely follow-up appointments are scheduled in accordance with a given clinician's protocols as well as patient needs. The incumbent will also educate patients about their rights in accordance with California state law.

• Working knowledge of Electronic Medical Record functions and capabilities
• Interpersonal skills to maintain professional relationships with peers, patients, multidisciplinary team members, and management. Develops trust, contributes skills that compliment others and supports Patient Relations efforts.
• Knowledge of Patient Relations, medical center, and UC policies and processes. Thorough knowledge of relevant patients' rights federal, state and local laws and regulations to identify potential compliance risks, clinical and operational implications.
• Ability to handle confidential and sensitive information
• Proven ability to manage a project through to completion while performing a wide variety of tasks, adapting to changing priorities, deadlines and directions.
• Thorough knowledge of Patient Relations techniques and procedures. Applies knowledge to provide patient support and improve patient satisfaction
• Ability to perform all commonly applicable functions in word processing and spreadsheet software. Comprehensive knowledge of organization's Patient Relations application programs to teach others.
• Strong skills to resolve patients' issues. Ability to produce high quality work and keep commitments. Productive in work volume, speed, quality and consistency.
• Verbal and written and interpersonal communication skills to explain patient experience concepts and articulate reasoning behind own opinions. Active listening skills to understand varying opinions and receive feedback.
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Ability to maintain a work pace appropriate to the workload

Required:

• Bachelors' degree or an equivalent combination of education and experience

Special Conditions:

• Ability to occasionally work after hours and/or weekends

Total Compensation

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

The expected pay range for this recruitment is $61100- $107100 (Annual).

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.