Assistant Director Student Union

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Leads complex and/or highly visible institutional events and public events at the Graham Center and the Wolfe University Center as needed, such as but not limited to lectures, summits and conferences while providing support and counsel to customers regarding event protocol and best practices.

• Focus on revenue generation, spearheading revenue generating initiatives, manages sales opportunities across all operations.
  
• Oversees the execution of complex and/or highly visible institutional events at the Student Centers and surrounding outdoor areas
  
• Responsible for all training for guest services and event services areas.
  
• Responsible for departmental programming and events. Manages and participates in the design of activities and special events. Serve as onsite event scheduler for events processed through the department.
  
• Supervises Senior Special Events Manager and Junior Special Events Manager at the Graham Center.
  
• Conducts comparative and bench-marking studies of services, rental fees and "Best Practices" trends in the industry.
  
• Provides strategic guidance in reference to improving services, space enhancements, technology enhancements, etc.
  
• Manages relationships and needs of event organizers (student organizations, departments, general public) in selecting a venue and schedules activity in the event management system software. Provides guidelines and addresses fees. Facilitates the production of assigned events, designs space layouts, and coordinates with other service providers to ensure a one-stop shop experience.
  
• Interprets administrative rules and policies relating to public functions or university events and recommends new and improved programs to effectively manage public functions or university events. Reviews processes for areas of improvement and recommends potential expansion of services.
  
• Prepares reports pertaining to event planning operations and venue utilization.
  
• Travels between FIU campuses weekly. as needed, provides event planning, execution, reservations at the Wellness and Recreation Centers, Housing and Residential Life, Trish and Dan Bell Chapel, and other operational units/facilities as needed.
  
• Manages inquiries about spaces and their availability, reservation processing, coordination of paperwork such as insurance, coordination of event logistics such as staffing, ensures successful event production, and payment processing. Responsible for coordinating services with university providers, such as Facilities Management, FIU Police, Parking, etc.
  
• Responsible for the day-to-day operations of the Student Centers Guest Services (including but not limited to: Game Room and eSports Lounge units. Provides excellent customer service.
  
• Serves as the event manager for the eSports groups, supporting the university's efforts in aligning eSports in academics and recreational opportunities and achievements for our students.
  
• Responsible for the process of student management, on-boarding and mentoring for the Guest Services unit at the Student Centers.
  
• Maintains confidentiality in accordance with university, state, federal laws, rules and regulations.
  
• Serves as the merchant account's primary contact or technical contact; Handle sensitive cardholder information and/or processes credit cards transactions for the department/unit; Will have access to a third-party system (software, gateway, etc.) that processes, transmits, and/or stores cardholder information.
  
• Conducts tours for clients, staff and students of the facilities.
  
• Assists with periodic compliance auditing of reservations, information and procedures.
  
• Oversees and manage "Free Speech" and "Expressive Activities" programs at the Student Centers in collaboration with Operations Team, FIU PD and other university entities as needed.
  
• Serves on University-wide planning committees, as assigned.
  
• Attends on campus and off campus event conferences and expositions to help promote the growth of the student centers.
  
• Performs essential duties in any emergencies such as hurricanes, storms, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.

• Experience in event planning/production (from conception to execution).
  
• Knowledge of event management systems.

Administrative

• Ability to work flexible hours as needed.
  
• Ability to work occasional evenings, weekends and at locations outside of the University
  
• Travel to FIU Campus'

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.