IT Support Engineer

Passionate people create exceptional things

About Us: We are committed to enhancing our digital presence and improving customer engagement. We are looking for a dedicated Onsite IT Engineer to join our team and contribute to our mission of sustainability and successful development.

Your Role:

• Providing Expert Technical Support: Deliver exceptional technical support by promptly and effectively responding to a wide range of technical issues and user inquiries, ensuring minimal disruption to daily operations and maintaining high levels of user satisfaction.
• Ensuring System Reliability: Proactively monitor, maintain, and optimize IT systems and networks to ensure continuous and reliable performance, thereby preventing potential system failures and disruptions that could impact the organization's productivity.
• Enhancing Security and Compliance: Implement and uphold robust security practices to protect the enterprise's data and IT assets, while diligently adhering to industry standards and regulatory requirements to ensure full compliance and mitigate risks.
• Facilitating Efficient IT Operations: Collaborate with team members and various departments to streamline IT processes, improve service delivery, and foster innovation, ultimately enhancing the overall efficiency and effectiveness of IT operations within the enterprise.
• Providing Excellent Customer Service: Build and nurture strong relationships with stakeholders by consistently delivering reliable, professional, and customer-focused support, ensuring that user needs are met promptly and effectively.
• Promoting Knowledge Sharing and Training: Conduct comprehensive training sessions and workshops for end-users and IT staff to enhance technical skills and knowledge, while creating and maintaining detailed documentation of IT procedures and best practices for ongoing reference and education.
• Supporting IT Project Implementation: Assist in the meticulous planning, execution, and monitoring of IT projects to ensure they are completed successfully, on time, and within budget, while coordinating with project teams to achieve defined goals and objectives.
• Ensuring Business Continuity: Develop, maintain, and regularly test disaster recovery plans to ensure the enterprise can swiftly and effectively respond to emergencies, thereby safeguarding business continuity and critical data integrity.
• Optimizing Resource Utilization: Efficiently manage the enterprise's IT resources, including hardware, software, and personnel, to maximize their value and minimize costs, while continually analyzing and recommending upgrades or replacements to enhance system performance.
• Staying Current with Technological Advancements: Keep abreast of the latest technological trends and advancements to ensure the enterprise remains competitive, while continuously improving personal skills and knowledge through ongoing professional development and training opportunities.

Experience Requirements:

• Extended experience of successfully delivering IT services.
• Strong technical knowledge of troubleshooting PC's, laptops, Windows
• Proven track record of cultural awareness while collaborating with your peers in the other regions.
• A broad knowledge of the different technologies used within Atlas Copco and available in the industry to give a good overall understanding of IT
• Working knowledge and use of Standard IT processes and methodologies (i.e. ITIL, PMI and SDLC).
• Comfortable with working in a highly matrix global environment

Educational Requirements:

• University degree or equivalent experience
• Certification within ITIL (Foundation) is a benefit
• Fluency in English, spoken and written is a must; second language preferred

Personality Requirements:

Competency is more than ever a combination of knowledge, experience and attitude. Key behaviors of our candidate are:

• A customer centric individual who understands customers' needs and seeks to fulfill or exceed expectations
• A team player and natural diplomate who interacts and unites team members, customers, all stakeholders
• A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
• An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
• Open-minded with a global mindset, curious to understand and learn new perspectives
• A person who complies with our DNA => Commitment - Interaction - Innovation

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued, and we share a deep sense of purpose and belonging.

Perceptron, part of the Atlas Copco Group, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Perceptron, part of the Atlas Copco Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law.