Spa Female Concierge Full Time

Grove Park Inn

The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

After guest check in to the spa, the Spa Concierge are responsible for providing extraordinary personal guest service throughout the guests' journey. This includes ensuring the guests are fully orientated to our 43,000 square foot facility, ensuring guests' needs are met throughout their visit, and preparing and maintaining guest areas to reflect a pristine world-class environment. . The Concierge receive an hourly rate and a portion of the service charge, equaling $19.00 - $22.00/hr.

Act as spa ambassador and provide all guests of The Spa with a tour of the facility
• Maintain a pristine environment at all times and in your work area in a professional manner in accordance with The Spa's World Class Guest Standards.
• Report anything that is not world-class or 5-star to a Supervisor.
• Maintain high levels of service standards.
• Remain visible in front of the house guest space, supporting Guest's needs.
• Assist in the back of the house operations.
• Have a complete knowledge of all Spa services, packages, promotions and retail products presently offered by The Spa with ability to communicate and promote to guests.
• Make rounds of entire facility including fitness room every 15 minutes and/or work in assigned Concierge stations during shift.
• Maintain a safe, clean, well-organized environment for our guests through consistent monitoring of the facility.
• Enforce spa policies (electronics free spa, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere

• Customer service experience is highly preferred.
• Friendly and personable
• Must be at least 18 years of age.
• High school diploma or equivalent.
• Must be able to communicate effectively in a professional business environment.
• Ability to multitask
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Must be able to work a schedule including weekends and holidays.