Operations Team Lead II

Cadence Bank

Nov 13, 2024
Description Primary Purpose: Responsible for the proper handling and completion of all activity relating to daily adjustment items submitted from branches, other financial institutions and the Fed. How you will make an impact: Travel for training as needed Liaison between team and manager Receive and work daily adjustment requests Work adjustment cases in an accurate and timely manner, following federal laws and requirements. Maintain Fed account to receive and send adjustment items Work with the Image Processing department to resolve problems with duplicate electronic items. Communicate and resolve issues with the Recon Department to clear outstanding debits and credits Log and track adjustment cases in the OnBase and Vector systems Submit proper paperwork to management for "charge off" items that are not collectable Assist Cadence Bank branches and corresponding banks with adjustments on their customer's accounts. Work with Treasury Management Department to resolve problems with Express Deposit customers Verify the Vector Adjustment Suspense Account balances each day Who you are: High school education, or equivalent Perform job functions accurately, completely and in a timely manner Outstanding communication skills. Close attention to detail and good organizational skills. Excellent written and verbal communication skills. Excellent computer skills - including but not limited to working with & utilizing Microsoft programs, PDF and Google. Detailed oriented and able to follow set guidelines. Must be a self starter and excel at time management. Willingness to work in a fast paced environment while providing accurate information. Working knowledge of accounting basics. Fosters a positive team environment The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job Qualifications Behaviors Team Player - Works well as a member of a group Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Motivations Self-Starter - Inspired to perform without outside help Education Bachelors (preferred) High School (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)