Financial Aid Counselor

Elmhurst University

remote work

United States, Illinois, Elmhurst

190 South Prospect Avenue (Show on map)

Nov 13, 2024

Posting Text

Posting Number	S00600P
Position Status	Non-Exempt
Reporting Relationship(s)	Assistant Director of Financial Aid Counseling
Supervisory Relationships
Job Summary	The Financial Aid Counselor will counsel and assist both prospective and current students/parents on the financial aid process. The position will review and perform FAFSA verification for selected students and will counsel students on missing information. The Financial Aid Counselor will assist in all customer service efforts in the Office of Student Financial Services. The position is on-campus with limited, regular remote work arrangements available.
Salary Grade
Essential Functions	Counsels students and families on all matters related to financial aid, verification, and billing Conducts appointments in person, virtually, and over the phone Assists with incoming communications to the office via phone, email, and other methods Attends to walk-ins and provide customer service for in-office guests Helps manage day-to-day document intake for verification and student employment Processes student employment requests as needed Assists with department communications and outreach projects Reviews and process FAFSA verification for selected students Provides regular support for student working staff including daily functions and training Leads presentations and create materials for on-campus and off-campus functions/activities Attends trainings and conferences in key areas and maintain an understanding of trends
Other Duties and Responsibilities	Performs other duties as assigned.
Minimum Qualifications	Bachelor's Degree Customer service experience Strong communication and technical skills
Preferred Qualifications	Familiarity with federal and state financial aid regulations 1-2 years of experience in financial aid administration Bilingual English/Spanish Ellucian Colleague experience
Working Conditions/Physical Requirements	Employee is subject to indoor work, protected from weather conditions. Work is sedentary in nature and involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently/constantly to lift, carry, push, pull or otherwise move objects.
Work Hours
Posting Date	11/11/2024
Closing Date
Open Until Filled	Yes
Special Instructions to Applicants	Elmhurst University is a leading institution of higher education that seamlessly blends liberal learning and professional preparation to help students reach their full potential. Elmhurst University offers more than 70 undergraduate majors, 20 graduate programs, degree-completion programs for busy adults, and the acclaimed Elmhurst Learning and Success Academy for young adults with developmental disabilities. Elmhurst University is one of the Top 10 Colleges in the Midwest, according to U.S. News & World Report; and U.S. News, Money and Forbes magazines consistently rank Elmhurst as one of the Midwest's best values in higher education. Recruiting and retaining a diverse workforce is a critical component of the University's mission, vision and core values. Our commitment stems from the belief that an institution of higher learning is enriched by the presence of diversity. Elmhurst University is an EO Employer. Elmhurst University prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.