Client Support Worker

LOCATION: Tucson Hospitality House -1002 N. Main Ave

STATUS: PT/16 Hours- Saturday and Sunday 8am-5pm

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• High School Diploma/GED required
• Community social services or administrative/customer service support experience
• Knowledge of local community resources
• Computer literate in MS Office Software
• Demonstrate a positive attitude, with ability to work with people of diverse backgrounds and circumstances
• Able to maintain a non-judgement attitude, professional approach, and boundaries with clients
• Able to handle crisis/emergency services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills
• Ability to assess at risk participants and situations
• Excellent verbal and written communication skills
• Successful background clearance

RESPONSIBILITIES:

• Manage general operations of Intake area, oversee clients and assisting with various needs while keeping a visible presence, enforcing house rules/policies for the safety and security of everyone
• Monitor front doors, allowing access only to authorized persons, monitoring clients, and assisting clients with various needs
• Handle check-in of clients upon arrival using proper record keeping, screening procedures and ID check
• Conduct client baggage check, remove, and store weapons and cell phones, dispose of unallowed items.
• Utilize proper tagging and retrieval system for all client items being stored
• Conduct breathalyzing analysis testing on all clients entering, determine eligibility to receive housing based on the results of BAC level
• Assign newly arriving clients a personal locker, and information on how to set their own combination
• Provide over-the-counter medication disbursement requested by clients and access to refrigerated medication
• Manage the bed chart for all dorm areas, assigning bed numbers appropriately based on need and circumstance
• Keep resource postings, informational flyers, events, employment opportunities up to date for client viewing and distribution
• Maintain statistical file folders, with client participation lists and sign-in sheets
• Review shelter rules and policies and procedures with clients upon arrival or when questions arise
• Handle laundry sign ups, strip beds upon client exits
• Ensure adequate supply of hygiene items such as shampoo, razors, body wash, towels and disburse to clients as requested
• Review and update client vehicle registration documents, provide permission flyers for windshield placement, assuring permission has been recorded and granted to park car on TSA property
• Review registration cards for appropriate filing and updates on "red tag" related to bars and suspension
• Investigate and report activity and incidents appropriately, or as needed to emergency responders, such as police, fire and/or ambulance personnel, according to established guidelines
• Provide accurate and through written communication in the (IR) Incident Report Logbook for management and Support Workers review
• Gather statistical information from participant sign-up sheets, laundry, church and client registration and enter into the HMIS
• Ensure blanket and water distribution box stays supplied at the outside front door beginning at 9pm
• Answer incoming telephone calls, maintaining client confidentiality and handle as required
• Implement a minimum of 2 regular facility, dorm and restroom checks, documenting times and any activity
• Take necessary precautions with clients to prevent damage to the facility
• Interact with other agencies providing guidance and direction for special circumstances of clients, arriving by police escort, or released from the hospital
• Use proper radio procedures, overhead announcements in conjunction with partnering staff and custodians on duty for various needs
• Contact Program Manager when there is an emergency, following the chain of command contact list in mangers absence
• Attend all staff meetings and relevant training seminars as directed
• Other duties as assigned by supervisor as it relates to the position of Client Support Worker

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to walk, stand, climb, or balance, stoop, kneel, crouch, crawl and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.