Workplace Experience & Occupancy Leader
 JLL | |
 United States, Illinois, Chicago | |
| 200 East Randolph Street (Show on map) | |
 Nov 08, 2024 | |
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About JLLWe're JLL-a leading professional services and investment management firm specializing in real estate. We manage 2.2 billion square feet across every industry and facility type including 52 of the Fortune 200. We empower our clients' core business by dynamically and efficiently managing their facilities, ensuring uptime, maximizing productivity, prioritizing occupant well-being, and driving sustainability. We have operations in over 80 countries and a workforce of over 110,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 200 company, we are committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
JLL Work Dynamics JLL Work Dynamics delivers four core management services for both occupier and investor clients: Workplace Management, Project Management, Portfolio Services, and Property Management. We are advisory led, with a focus on client enterprise objectives. We leverage the industry's most advanced data and technology platforms to drive the best outcomes for our clients. We are both global and local, delivering solutions with quality and consistency anywhere in the world. We also combine specialized sector expertise with unparalleled real estate experience. The Opportunity We are seeking an exceptional leader to join our team and run Workplace Experience and & Occupancy for JLL's Work Dynamics business line. This pivotal role will drive our global strategy in workplace optimization, employee experience, and occupancy management across our clients and stakeholders. Key Responsibilities: Strategic Leadership: Develop and implement a global occupancy planning and workplace experience strategy that aligns with our organization's vision, goals, and culture. Ensure the implementation of Occupancy and Experience (OE) Standards across all divisions, with any required configuration for specific divisions. Collaborate with senior leadership to integrate workplace strategies with overall business objectives. Lead global initiatives to optimize space utilization, enhance employee experience, and drive operational efficiency. Innovation and Transformation: Spearhead the adoption of cutting-edge technologies and methodologies in occupancy planning and workplace design. Drive digital transformation initiatives to create smart, connected workplaces that enhance productivity and employee satisfaction. Anticipate future trends in work patterns and develop proactive strategies to adapt our global workplace portfolio. Global Portfolio Optimization: Oversee the management and optimization of our global real estate portfolio, ensuring it supports business needs while maximizing cost-efficiency. Target and drive improvement in profitability, collaborating with senior leadership. Develop and implement global occupancy standards and guidelines that can be adapted to local needs and regulations. Lead strategic decision-making on workspace investments, consolidations, and expansions across all regions. Support the strategy and implementation for self-performance of services (in-sourcing in accordance with our standard country delivery model). Employee Experience and Wellbeing: Champion initiatives that enhance the overall employee experience, focusing on wellness, productivity, and engagement. Collaborate with HR and IT leaders to create seamless, technology-enabled workplace experiences that support diverse work styles and preferences. Partner with Account Leaders to resolve any major experience or occupancy issues, ensuring consistent high-quality workplace experiences across all regions. Data Analytics and Reporting: Establish global KPIs and metrics for occupancy planning and workplace experience. Leverage advanced analytics to drive data-informed decisions and demonstrate ROI on workplace initiatives. Provide regular reports and insights to the board and executive leadership on global occupancy trends and workplace performance. Team Leadership and Development: Build and lead a high-performing global team of workplace strategists, occupancy planners, and experience designers. Foster a culture of innovation, continuous improvement, and knowledge sharing across regional teams. Develop succession plans and career paths for key roles within the global workplace organization. Identify talent and support overall succession planning for OE resources assigned to accounts. Foster a culture of innovation, continuous improvement, and knowledge sharing across regional and global teams. Stakeholder Management: Build strong relationships with key internal and external stakeholders, including regional leaders, employees, vendors, and industry partners. Serve as the Subject Matter Expert for Workplace Experience and Occupancy, supporting sales, renewals, and growth opportunities. Represent the organization at industry events and forums as a thought leader in workplace strategy and occupancy planning. Qualifications:Bachelor's degree in Real Estate, Hospitality Management, or related business field. 15+ years of progressive experience in corporate real estate, workplace strategy, or related fields, with at least 5 years in a senior leadership role. Proven track record of successfully developing and implementing global workplace strategies in a large, complex organization. Strong understanding of global real estate markets, workplace technologies, and emerging trends in the future of work. Excellent leadership skills with the ability to influence and inspire across all levels of the organization. Outstanding communication and presentation skills, with the ability to articulate complex concepts to diverse audiences. Experience in change management and driving organizational transformation. Demonstrated ability to work effectively in a multicultural, global environment. Strong analytical skills and proficiency in data-driven decision making. This role offers an unparalleled opportunity to shape the future of work on a global scale, driving innovation and excellence in how we utilize our workplaces to support our people and business objectives. The ideal candidate will be a visionary leader, capable of balancing strategic thinking with practical execution in a dynamic, global environment. JLL is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL's commitment to equal opportunity. | |