Program Manager, Experiential Programs

Program Manager

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways. ISA and TEAN, as a division of WorldStrides, aims to transform college-level students through international education experiences, while supporting and empowering institutional partners.

Program Manager Job Description

The Program Manager's primary responsibility is converting and retaining students that apply for programs in their designated program portfolio. This is achieved by assisting enrolled participants with program related questions, application procedures and other tasks, treating every student like family, as they prepare to study, intern, or serve abroad on one of our programs. While students are our primary client, Program Managers will also engage with contacts from the U.S. University and family members of participants. Our Experiential Programs team believes in the lifechanging capacity of studying and interning abroad and embraces that statement with total enthusiasm.

Program Manager Responsibilities

• Build and maintain a relationship with students and family throughout the entire experience abroad, including advising on internship or service-learning placements, travel logistics, and accommodation options.
• Develop and maintain knowledge of program portfolio to accurately advise.
• Answer questions and provide excellent customer service either in person or via phone and email.
• Assist in aspects of advertising and marketing our programs to students and universities.
• Occasional travel for on campus promotion to prospective students and some potential international travel for program delivery.
• Successfully guide students through our enrollment and pre-departure process which includes placement coordination, visa assistance, booking flights, securing accommodation and completing contracts.
• Work closely with on-site staff members and placement coordinators for programming purposes.
• Coordinate and confirm internship and service-learning placement assignments prior to departure.
• Respond quickly and professionally, handling communication with parents, students, and/or advisors, any on-site incident reports involving students' host organization or placement assignment
• Meet the KPI needs of the position and additional project deadlines assigned by management.
• Serve as on-call staff member for one week approximately once every year.

Minimum Qualifications

• Bachelor's degree required
• Prior experience living, working, studying abroad, or international travel highly desirable
• Excellent communication including strong written, presentation, and interpersonal skills
• Positive, helpful, and friendly attitude
• A willingness to take on new tasks outside of the given job description
• Team player who has demonstrated the ability to work cross- functionally and collaboratively with diverse groups of students and professionals
• Excellent ability to organize and accomplish multiple competing tasks autonomously and efficiently with superior time management skills while attentive to details
• Demonstrated critical thinking and problem-solving skills
• Proficient in Microsoft Windows Office Suite

Preferred Qualifications

• 2+ years of professional work experience
• Experience living or working in Asia
• Customer service experience

Location(s)

Contiguous US - Hybrid schedule if within driving distance of a WorldStrides Office, remote eligible

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & up to 25 PTO days to start - accrue up to 28 over 3 years, up to 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to $5250 annually or $1000 towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and cafe onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Minimum Qualifications

• Bachelor's degree required
• Prior experience living, working, studying abroad, or international travel highly desirable
• Excellent communication including strong written, presentation, and interpersonal skills
• Positive, helpful, and friendly attitude
• A willingness to take on new tasks outside of the given job description
• Team player who has demonstrated the ability to work cross- functionally and collaboratively with diverse groups of students and professionals
• Excellent ability to organize and accomplish multiple competing tasks autonomously and efficiently with superior time management skills while attentive to details
• Demonstrated critical thinking and problem-solving skills
• Proficient in Microsoft Windows Office Suite

Preferred Qualifications

• 2+ years of professional work experience
• Experience living or working in Asia
• Customer service experience