Manager, Medical Records ROI

Concentra is recognized as the nation's leading occupational health care company.
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Manager, Medical Records (ROI) collaborates with our third party medical records vendor and organization leadership to ensure that medical record requests received are completed timely, accurately, and follow the correct process.

* Partner with the third party medical records vendor to ensure that they receive any subpoenas that are served to our registered agent.
* Work with the Center of Operations Director (COD) to complete any questions that were received with the subpoena but submitted to the medical records vendor without being answered. Confirm
with VP & Senior Counsel for Concentra that questions are completed and documents are signed before returning them to the medical records vendor.
* Responsible for being a liaison between the third party medical records vendor and the center to ensure that any requests sent to the vendor, either in error or directly, is sent back to the center for completion (Gov/COC/physician forms/patient requests, etc.)
* Track FAA (Federal Aviation Administration) investigations and make sure they are completed by the center timely.
* Responsible for sending and payments/checks that was received with a request to theappropriate colleague(s) in the Accounting department.
* Accountable for participating in weekly calls/meeting about new center openings, closures, or relocations.
* Communicate with our third party medical records vendor to have them update fax cover sheet information when there is a change with the center's information. Responsible for uploading the new fax cover sheet and ensuring that it has been added to the portal.
* Save and/or send any requested records to the appropriate government agencies and/or courthouses, as needed.

* Process any third party medical record requests received by mail, email, registered agent or fax.
* Assist centers with questions, mainly on medical records requests or depositions.
* Responsible for printing out the Concentra Facility Roster on a monthly basis and distribute it to the third party medical records vendor and appropriate office personnel.
* Prioritize and respond timely to attorneys, copy services calls, emails on status of past due notices, and no requests.

* High School Diploma or GED

* 1-2 year of medical records experience

* Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
* Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
* The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
* Proficient in all Microsoft Office programs
* Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
* Excellent interpersonal and communication skills, both written and oral
* Knowledge of Datavant, or a related vendor, is highly desirable, but not required

While performing the duties of this job, the employee is continuously sitting for extended periods, occasional walking and standing. May frequently utilize hands and fingers for typing, flex or extend wrist to perform other job-related tasks. The employee is frequently required to use hands and fingers to feel, handle, or operate PC, office equipment and/or other equipment. Due to the nature of this position, an employee can expect heavy computer usage requiring wrist flexion/extension for at least 8 hours per day.

Occasional stooping, pushing, pulling, reaching, or overhead reaching, and climbing in the performance of work. The ability to hear and understand with clarity and detect sound, and have conversations with staff, customers, management, etc. Hearing within the acceptable range for telephone and in-person contacts.

Normal or corrected vision to acceptable levels for office work. The ability to lift/carry up to 10 pounds.
The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. In this position, the employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care.

Travel is not required for this position.

401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans