Implementation Consultant

We are seeking a self-motivated individual with indirect tax experience to join our Professional Services team as an Implementation Consultant. The Implementation Consultant will play a critical role in driving customer success by leading the implementation of Thomson Reuters ONESOURCE Indirect Tax Determination solutions for new customers, while also providing expert-level support to the existing customer base. This individual will utilize their in-depth knowledge of indirect tax determination and ONESOURCE solutions to configure and deploy tailored solutions that meet customers' unique needs, ensuring seamless integration and optimal system performance. Additionally, they will serve as a trusted advisor to customers, providing ongoing support, training, and best practices to help them maximize the value of their investment, troubleshoot issues, and stay up-to-date with regulatory changes and system enhancements. Their expertise and exceptional customer service skills will be instrumental in fostering strong relationships, driving customer satisfaction, and maintaining Thomson Reuters' reputation for excellence in the industry.

About the Role:

In this opportunity as you will

• Perform technical or functional roles on medium to large international projects, led by a Manager, ONESOURCE Partner, or Customer.
• Conduct discovery sessions with customers to gather business requirements and configure solutions to meet their needs.
• Develop and maintain project plans, tracks progress and identify potential roadblocks to ensure timely and successful implementations.
• Collaborate with internal teams, including sales, product owners, and client success managers, to ensure a seamless customer experience.
• Serve as a primary point of contact for customers, providing expert-level support and troubleshooting assistance for ONESOURCE Indirect Tax Determination solutions.
• Analyze and resolve complex customer issues, escalating to internal teams as needed.
• Develop and maintain strong relationships with customers, understanding their business needs and identifying opportunities to upsell or cross-sell Thomson Reuters solutions.
• Provide ongoing training and best practices to customers to ensure optimal system usage and collaborate with internal teams to identify and prioritize product enhancements and bug fixes.

Additional Responsibilities

• Stay current with industry trends, regulatory changes, and competitor activity to maintain expertise in indirect tax determination and ONESOURCE solutions.
• Contribute to the development of best practices, documentation, and knowledge base articles to improve implementation and support processes.
• Participate in internal training and knowledge-sharing initiatives to maintain and expand product knowledge.
• Collaborate with sales teams to provide product demonstrations, proof of concepts, and solutions consulting support as needed.
• Identify and pursue opportunities to expand Thomson Reuters' footprint within existing customer accounts.

You're a fit for the role if you have:

• Functionally proficient with Thomson Reuters ONESOURCE Indirect Tax Determination solutions, including configuration, deployment, and integration.
• Strong understanding of indirect tax automation principles, regulations, and best practices.
• Familiarity with ERP systems, such as SAP, Oracle, or Microsoft Dynamics, and experience with integrations.
• Ability to analyze business requirements and develop solutions to meet customer needs.
• Strong problem-solving and analytical skills, with ability to troubleshoot complex issues.
• Proven project management skills, with ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Excellent communication, interpersonal, and presentation skills, with ability to interact with customers, stakeholders, and internal teams.
• Strong documentation and writing skills, with ability to create customer-facing materials and internal knowledge base articles.
• Ability to work independently and as part of a team, with a customer-centric focus.
• Proficiency in Microsoft Office, particularly Excel, and ability to learn new software applications.
• Bachelors in CIS or Business (Management, Finance or Accounting)
• Minimum 3 years of experience in a similar role, such as implementation specialist, consultant, or support specialist, with a focus on indirect tax determination or related solutions.
• Proven track record of successful implementations, customer satisfaction, and revenue growth.

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.