Medical Services Assistant

Rutgers University

United States, New Jersey, New Brunswick

Nov 07, 2024

Position Details

Position Information

Recruitment/Posting Title	Medical Services Assistant
Job Category	Staff & Executive - Healthcare - Medical and Patient Services
Department	RHG-RWJ Medicine Clinic
Overview	New Jersey's academic health center, Rutgers Biomedical and Health Sciences ( RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and six centers and institutes that focus on cancer treatment and research, neuroscience, clinical and translational research, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Medical Services Assistant for the Medicine Clinic at the Robert Wood Johnson Medical School. The Medical Services Assistant performs administrative and clinical tasks as assigned to support effective and efficient office operations. Among the key duties of this position are the following: Implements patient experience techniques in all patient interactions, in-person, telephone and telehealth visits. Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements. Obtains pre-certification and /or prior authorization from insurance companies for patient management as assigned. Handles physician and professional staff EMR and other correspondence to physicians, patients, and other providers. Explains procedures and treatments to patient to gain cooperation, understanding and allay apprehension. Be able to assist with patients who are medically complex and/or have sensitive medical or social issues.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement	This position requires a fully on-site work arrangement.
FLSA	Nonexempt
Grade	175
Position Salary
Annual Minimum Salary	49545.60
Annual Mid Range Salary	50585.60
Annual Maximum Salary	52104.00
Standard Hours	40.00
Union Description	Teamsters 97
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	PERS

Qualifications

Minimum Education and Experience	Meets the New Jersey Board of Medical Examiners definition of a "certified medical assistant" as outlined in NJAC 13:35-6.4(a)2. At least one (1) year of relevant experience required, preferably in a medical office setting.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Knowledge of medical terminology. The ability to function in a team environment.
Preferred Qualifications	Bilingual skills (English/Spanish); completion of medical interpreter training course.
Equipment Utilized
Physical Demands and Work Environment	Physical Demands: Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds. Work Environment: Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.
Special Conditions	Able to travel to provide coverage at "off-site" practices as needed.

Posting Details

Posting Number	24ST2068
Posting Open Date
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Downtown New Brunswick
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement