Facilities Coordinator
 JLL | |
 United States, Massachusetts, Boston | |
| 1 Post Office Square (Show on map) | |
 Nov 06, 2024 | |
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Job Summary:
The Facilities Coordinator is responsible for delivering client experience every day through face-to-face engagement, proactive communication, and exceptional customer service.Qualified candidates will aim to manage large sites with a bespoke approach to establish stronger relationships and create an engaging experience for our client's employees and their guests. The Facilities Coordinator will be part of the Workplace Experience Services team and is the go-to-person for all workplace operations / facilities matters.The role of the Coordinator will increase the level of partnership between JLL and our vendors. Key Responsibilities Site Management Manage all customer inquiries and issues tactfully and confidently Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately Ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied Ensure office equipment is in good working condition. Otherwise, rectify immediately Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations Consolidate all customer issues and generate monthly report Customer Service & Communications Start the day with greeting customers, using customer name Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate Share communications collaterals with the JLL team Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered. Urgent issues / emails to be prioritized first Administrative Duties Perform / stock pantry and supplies as needed Administer workplace policies (clean desk, appropriate use of space, etc.) Additional duties as assigned by Workplace / Facility Manager Qualifications: Bachelor's degree or equivalent 3 - 5 years prior experience in hospitality, tourism, events operations property management, or related profession Confident, friendly & engaging Customer focused mentality with a passion for hospitality Excellent verbal and written communication skills, ability to communicate professionally at all levels Meticulous with strong organizational and time management skills Strong interpersonal skills and highly collaborative Proficiency with Microsoft Office (Excel, Word, PowerPoint Salary for the position ranges $53k - $63k, based on a candidate's experience and interview process About JLL: We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. | |