Workplace Experience Ambassador
 JLL | |
 United States, Massachusetts, Foxborough | |
 Nov 06, 2024 | |
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Workplace Experience Ambassador
Workplace Experience is a client-centric approach to reception and concierge services ensuring that employees and visitors feel welcome, assisted, and comfortable. Digital Visitor Management technology delivered through our partnership with Schneider Electric. Responsibilities: Serve as the initial point of contact for all client employees and visitors, employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests Execute Concierge services in a manner consistent with the Service Level Agreement (SLA), standard processes, professional brand image and compliant with applicable local laws, rules, and regulations Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with SLA, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client Support data collection, analysis and reporting to ensure alignment with the Clients' goals and objectives Create and Distribute Security badges through Client's propriety Web based system tool Monitor and Manage badge access system for Security doors. Visitor Registration Management through Client's Web based System Tool Strive to continually improve experience service performance Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives Collaborate/maintain a working relationship with on-site Facilities / maintenance team. This includes notifying them when contractors and other facilities-related visitors enter the premises. Skills and Requirement : Strong knowledge of Microsoft Office Having emphasis on Microsoft Outlook Calendar Management, excel and PowerPoint Onboarding support Order office supplies and keep inventory of stock Social media - promote the site using Teams and Engage (events, activities, successes, etc.) Work with other Hub sites to align best practices, communications, and activities Experience using Canva preferred Perform other duties as assigned by manager. | |