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Community Account Manager

Altice USA
United States, Louisiana, Lake Charles
Nov 07, 2024
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary As a Community Account Manager, you will be assigned a portfolio of muti-dwelling unit properties. The primary responsibility as CAM, is to grow and maintain market share by selling new movers, win-back customers, and upgrade existing customers to maximize monthly recurring revenue. Additionally, our CAM, will develop and manage the onsite relationship with the leasing staff, to ensure we are maximizing the terms of our marketing agreement, driving growth through educating staff and residents about the value of our products and reliability of our service, while positioning Altice USA favorably against competitors and for contract renewals. In this role, you will be assigned new properties ensuring we maximize MDU new build customer penetration by working with onsite sales personnel and internal field operations to be "first to the door". Responsibilities Consistent achievement of monthly sales, revenue quotas and key performance indicators. Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA's representing our brand, products while providing service excellence. Conduct site and virtual visits with property staff, updating and replenishing sales collateral, and educating leasing staff about new and existing product offers and the value of the optimum brand. Schedule quarterly/semi-annual reviews with property staff to "walk" the property, understand business trends and share property performance against established targets. Act as a liaison between property management and our internal Technical Operations, Construction Department and Sales Support to address service issues that impacts our ability to deliver on-time and exceptional service. Timely tracking and reporting of all sales, events, visits, and property escalations. Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de-bulk events. All other duties assigned by your supervisor. Qualifications 5+ years related experience. Ability to travel up to 75% Strong communication skills are a must. Proficiency in Microsoft Excel and Office Suite programs is required. Business Development experience with emphasis on new customer acquisition and relationship management. Must be self-motivated and able to work independently. Computer skills, including Windows-based applications, and the ability to work within Salesforce and sales order entry and CRM platforms. Strong people and relationship management skills. Valid driver's license and driving record within Company standards. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.