Lead Provider- Massage Therapist

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

The Lead is responsible for ensuring all Cosmetologist/Esthetician/Nail service provider are trained on Homestead treatment protocols, draping techniques and guest service procedures.

Essential Functions

Display effectively, communicate and hold all spa associates accountable for The Trilogy.
• Assist Spa Director/Manager in maintaining a par level of treatment products. Assist with reorders as needed. Ensure all treatments rooms are adequately stocked.
• Assist Spa Director/Manager by ensuring all products are used in an efficient manner.
• Provide training/coaching/counseling as needed should a spa service complaint be received.
• Assist Spa Director/Manager by doing a regular walk-thru of the spa treatment areas to ensure all equipment is working and rooms are being maintained to standard.
• Assist with the Interview process of new Cosmetologist/Esthetician/Nail Techs and provide all onboarding training so that all new Cosmetologist/Esthetician/Nail Techs can provide treatments using Homestead protocols.
• As needed, lead inspiring morning Stand-up meetings that motivate spa associates to provide great spa treatments, impeccable guest service and sell product.
• Lead Service Provider 2 will train all new massage therapist to standard as well as complete all 30/60/90-day checklists as required.
• Conduct annual performance reviews for massage therapist hourly associates.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.