Technical Services Supervisor

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

We are Systems, LLCa leading manufacturer and designer of loading dock equipment. Wecontinue to GROW and are seeking a motivated team player to join our organization.

This is a role within Systems' Customer Experience and Technical Support group. A successful incumbent is expected to (i) Directly supervise Technical Services personnel; prioritize, schedule, and delegate work assignments, and (ii) Responsible for approving timesheets, approving/tracking time off requests, and completing performance evaluations for direct reports. Requires 5+ years of related experience, 2+ years of supervisory experience and a minimum of a Technical school or associate's degree.

Technical Services Supervisor Overview:

• Directly supervise Technical Services personnel; prioritize, schedule, and delegate work assignments

• Responsible for approving timesheets, approving/tracking time off requests, and completing performance evaluations for direct reports.

• Ensure the completion and maintenance of all required paperwork, documentation, file, record, etc

• Develop improved processes and methods to increase departmental productivity

• Facilitate training sessions for subcontractors, dealers, customers, etc

• Promote safe practices regarding the operation, installation, and repair of products

• Demonstrate leadership and shows ability to communicate effectively at all levels of the company

• Ensure proper staffing to maintain phone and email queue

• Responsible for all technical writing including owner's manuals, TS Bulletins, ECNs etc

• Participate in discovery for legal issues as needed

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group's and Systems' reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members

• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies

• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications

• Lead and motivate individuals and teams to create a workplace culture that is consistent with the CGI mission, vision and values.

• Contribute to the team effort by accomplishing related results and participating on projects as needed
  

Technical Services Supervisor Qualifications

• Technical school or associate's degree

• 5+ years of related experience

• 2+ years of supervisory experience Ability to train and educate customers and products and related support

• Ability to read and interpret complex engineering and layout drawings (CA, Curb angle, pit layouts, VS, Centrapower, Railramps, Yardramps)

• Ability to understand regional/territory layouts and inter-brand structure

• Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc. daily with efficiency

• Excellent communication skills- verbal, telephone, in-person and written

• Ability to read and understand blueprints, schematics, manuals, bulletins and other specifications

• Understanding of electronics, electrical field wiring and control wiring

• Ability to travel to customer sites 10% of the time

• Valid driver's license with good record

• Preferred Qualifications: Bachelor's Degree, Experience with a loading dock manufacturer, Basic welding knowledge

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