Rural Order Associate - Brown Jug - Transfer Warehouse 246

As a Warehouse Associate, you will be responsible for processing and building rural customer orders. You will be expected to provide exemplary customer service to every person that submits a rural order thru mail, fax, and email by understanding the customer needs. Applicants should be highly motivated, technologically inclined, as well as able to work on individual tasks or working effectively as part of a team to ensure efficiency to ensure positive customer experience. This position offers a Monday through Friday work schedule.

People Skills:

• Customer service focused, friendly, willing to talk to all customers
• Effective verbal communication skills
• Maintain a professional appearance, demeanor and attitude at all times

Day to Day Operations:

• Provide customer service via telephone and email
• Accurately provide quotes for customers, upon request
• Process and fill orders so they are ready to be completed within POS
• Complete customer transactions on the Point-of-Sale (POS) devise, including payment
• Ensure all packages are properly labeled with customer information and ready to be shipped
• Perform general physical activities in order to load, unload, sort and move products and materials by hand or using basic material handling equipment
• Mail Room: Receive and distribute mail as required for internal delivery
• Responsible for maintaining accurate filing and appropriate records as regulated
• Perform general cleaning and maintenance duties
• Other duties as assigned

Regulatory Adherence:

• Ensure that OHS, LP, other regulatory requirements and procedures are implemented and adhered to
• Ensure AMCO and other government guidelines are met
• Adheres to all Brown Jug and Afognak policies, with a focus on Social Responsibility

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Minimum, 1-year experience in retail environment (preferred, not required)
• High School Diploma or equivalent
• TAP/TIPS Certificate
• Training in wine/ beer/spirits environment (preferred, not required)
• Able to safely lift up to 50 pounds
• Able to stand for extended periods